Sign In to Your Ledger Account

Accessing your account securely is the first step to manage your crypto assets, review transactions, or connect your Ledger device. Follow these instructions to sign in safely ✔

Forgot your password? Click here to recover.

💡 Tip: Use a strong password combining upper & lower case letters, numbers, and symbols. Avoid reusing passwords from other accounts.

⚠️ Warning: Ledger will never ask you to enter your recovery phrase or 24‑word seed on this sign‑in page. If you see such a request — it is a phishing attempt.

Security Best Practices for Signing In

Ensuring your account remains secure involves habits and tools. The following assist in protecting your login and account data:

🔐 Enable Two‑Factor Authentication (2FA). It adds another verification step beyond your password.
🖥️ Always verify you are on the official site: the browser bar should show “https://ledger.com/” with a valid SSL lock icon.
🚫 Do *not* click links in unsolicited emails or messages saying “urgent sign‑in required”. Instead, type the official address into your browser.
💾 Don’t save your password in shared or public computers; clear browser cache frequently.
📱 Use hardware wallet / Ledger device for confirmations where possible (e.g., approving devices or sessions).
🧼 Keep your email account secure. Many phishing attacks begin with access via email.

🔒 Pro Tip: Use a password manager to generate and store strong, unique passwords for your Ledger account and other accounts.

Need Help Signing In?

If you are having trouble signing in, here are common problems and how to resolve them:

✔ Forgotten Password

If you’ve forgotten your password, use the “Recover” link. Ledger will send a password reset link to your verified email address. Always ensure you have access to that email. If not, contact support immediately.

✔ Problems Receiving 2FA Code

If you enabled Two‑Factor Authentication and aren't getting the code:

Ensure your phone or device is connected and has signal or internet.
Check spam folder if you use email‑based codes.
If using an Authenticator app (TOTP), make sure device time is correct (synchronized).
Contact support if nothing works after several attempts.

✔ Account Locked or Suspicious Activity

If Ledger detects unusual activity, your account may be locked or you may get an alert. You may be asked to verify via email or device confirmation. Always follow instructions from official channels only.

⚠️ Warning: Do not trust emails or messages claiming Ledger account suspended unless you verify they came from @ledger.com. Scammers often send fake “account suspended” notices to trick you into sharing credentials or seed phrases. Recent reports show increased phishing attempts impersonating Ledger support. :contentReference[oaicite:0]{index=0}

✔ Using a New Device or Browsing Session

If you sign in from a new computer, browser, or mobile device, Ledger may send you a confirmation email or require extra verification. Keep your email secure and check for these prompts.

Frequently Asked Questions (FAQ)

1. What if I believe my account has been compromised?

Immediately change your password, log out all sessions, enable 2FA if not already, and monitor transactions. If you suspect phishing, disconnect any connected devices and contact Ledger Support through the official site.

2. Will Ledger ever ask for my 24‑word seed phrase via email or web page?

No. Never. Ledger support staff do *not* request your recovery phrase via email or web‑forms. Any such request is a **phishing scam**. :contentReference[oaicite:1]{index=1}

3. Can I use biometrics for sign in (fingerprint / face ID)?

Depending on your device and setup (mobile or desktop), Ledger Live may support biometric unlock locally. But this does *not* replace your main password or recovery phrase; it’s a convenience feature, not a full security replacement.

4. What does “Remember this device” mean?

Selecting Remember this device keeps your browser session trusted for future sign‑ins. Only do this on personal, secure devices. Avoid selecting it on public or shared machines.

5. How do I contact Ledger Support safely?

Go to the official site: ledger.com/support. Do *not* use contact info from suspicious emails. Double check URLs and domain names. When in doubt, access support via the Ledger website you bookmarked yourself.